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Shipping and Refund Policy

Shipping

Please note that placing an available item in your shopping cart does not reserve that item. Available inventory is only assigned to your order after you place your order and receive an e-mail confirmation that we've received your order.

Items removed from your shopping bag

An item might be removed from your shopping bag for one of the following reasons:

  1. The item is out of stock on Beautylish.

  2. The item is no longer available on Beautylish.

  3. The item is a promotional product which is no longer available on Beautylish.

Place an order

Process of placing an order

You can place an order by following these steps:

  1. Go to the product page and click "ADD TO BAG."

  2. You can review the items in your shopping bag by clicking “Your Bag” on top right of the site. Once you are ready to place an order, click “View Bag.”

  3. Click “Check out” to proceed with your order. You can also remove or change the quantity of items.

Remove items

Go to Your Bag page and click the "Remove" link under the quantity column. Your shopping bag will automatically recalculate your total.

Change the quantity of items

Change the number in the box under the quantity column. Your shopping bag will automatically recalculate, indicating both the unit price and the total price of the quantity added.

  1. If you have not logged in, you will be directed to log in or create an account. Please enter your email address and click “Confirm to Checkout.”

  2. Select or enter your shipping address and preferred payment method.

  3. Shipping address Enter your shipping address. Please type all information in English.

  4. Shipping service Select your shipping service.

  5. Gift note If this is a gift for someone special, you can include a handwritten gift note! You can select the check box and leave a message in the box (English only).

  6. Payment methods You can choose to pay by credit card, PayPal or Alipay.

  7. Click "Place order." Your order has been successfully placed when you see the final order confirmation page.

  8. After you have successfully placed your order, you will receive a confirmation email with your order details. This email is your receipt and can be printed for your records.

The order confirmation email includes:

  • Your order number (the same number that appears on the order confirmation page).
  • Details of the products and corresponding prices.
  • Order summary including applicable credits and discounts.
  • Your shipping and billing information.
  • Estimated order delivery timeframe.

Pre-orders

From time to time, we will offer access to special items for pre-order before launch.

Pre-orders differ from regular orders in the following ways:

  1. Your credit card will be charged immediately to secure your item.

  2. Pre-orders are not eligible for promotions or discounts.

  3. Pre-orders ship on the date and via the method indicated on your order confirmation. Should the ship date change, we will notify you via email.

The pre-order process

The process for pre-order is below:

  1. Go to the pre-order product page and click the "ADD TO BAG," and simply check out as normal.

  2. You will receive a pre-order confirmation email.

  3. Once you have pre-ordered your item on the website, you will receive an order confirmation email with an estimated ship date.

Modify a pre-order

Unfortunately we cannot modify orders once they have been placed. You need to cancel your order and place a new order. Please note that you can cancel an order while its status is pending, confirmed or processing. Once your order shows as shipped, we cannot cancel your order. If your order has shipped, please contact us at service@tiktoktrendproducts.com for assistance.

Cancel the pre-order

You can cancel your order while its status is pending, confirmed or processing. Once your order shows as shipped, we cannot cancel your order. If your order has shipped, please contact us at service@tiktoktrendproducts.com for assistance.

Refunds 

If you are less than completely satisfied with your purchase, you may return your order within 60 days (from the delivery date) for a refund. We regret that we are unable to cover return shipping costs or refund the original shipping and duties charges unless the return was due to our error.

Products must be returned in new or gently used condition. If your product arrived either damaged or defective, please contact us right away.

Sets/bundles are sold as-is and products cannot be substituted, customized, and/or returned individually.

If you would like to return an order:

  1. Contact us to receive return instructions and address.

  2. Ship us the returned item(s) with the original packaging, including any associated free products or gifts along with the returned order. Please allow 1 to 2 weeks for receipt of the return at our office.

  3. Once we have received your package, your refund will be issued in the original payment method within 5 to 7 business days. Any store credit used will populate back to your account immediately. Unfortunately, we are unable to refund any applicable duties and taxes from international orders.

Refunds are made to the original form of payment (e.g., credit card, PayPal or store credit). If your purchase was paid with both store credit and another payment method, the store credit portion of your refund will always be issued first. Once the maximum originally spent with store credit is reached, the remainder of the refund will be credited back to your original payment method.

For example:

  • Your order total was $100.

  • Payment was made with $20 store credit and $80 via credit card.

  • The total refund amount to be applied is $50.

  • The refund will be applied as $20 back to store credit and $30 to credit card.

Refunds for Flexible Payments orders will credit toward any outstanding payment due to us. Once all outstanding payments have been credited, any remainder will be credited back to your original payment method.

Exchanges

We are unable to offer exchanges, but we are glad to assist you in returning your order and completing a new order for the new item(s) you want.

If you would like to exchange your item(s):

  1. Contact us to receive return instructions and address.

  2. Ship us the returned item(s) with the original packaging, including any associated free products or gifts along with the returned order.

  3. Once we have received your package, we will process a store credit to your profile which will appear on your account immediately.